Shipping policy

At Lixamart, we are committed to delivering your orders safely and as quickly as possible. We currently offer delivery services through trusted courier partners, including PostEx and Leopards Courier, to provide reliable delivery across Pakistan.

Order Processing: Once your order is successfully placed and confirmed, our team will process and prepare it for dispatch. Processing time may vary depending on product availability and order volume. We will make every effort to dispatch your order as quickly as possible.

Delivery Time: Orders are generally delivered within a maximum of 7 business days after dispatch, depending on the delivery location and courier service. Delivery to major cities may arrive sooner, while remote or less-accessible areas may require additional time.

Courier Services: Your order may be shipped through PostEx or Leopards Courier, depending on availability, destination, and the most suitable delivery option for your order. The courier company will be responsible for the transportation and delivery of the package once it has been dispatched by Lixamart.

Delivery Delays: While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, public holidays, unexpected circumstances, or other factors beyond our control. If your order is delayed after dispatch, please contact us and we will assist you in tracking and following up with the relevant courier company.

Tracking: Where tracking information is available, customers may receive tracking details through the contact information provided at checkout. Customers are encouraged to keep their phone number active and available so the courier can contact them regarding delivery.

Accurate Delivery Information: Customers are responsible for providing a complete and accurate name, phone number, city, and delivery address when placing an order. Lixamart cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Attempts: If the courier is unable to deliver your order because the customer is unavailable, the provided contact information is unreachable, or the delivery address is incorrect, additional delivery attempts or charges may apply depending on the courier company's policy.

Cash on Delivery: For Cash on Delivery orders, customers are required to pay the full order amount in cash when the package is delivered. Please keep the required amount ready to ensure a smooth delivery process.

Shipping Charges: Any applicable delivery or shipping charges will be displayed during checkout or communicated before order confirmation. Shipping charges may vary depending on the delivery location, order size, or courier service.

Contact Us: If you have any questions about your shipment, delivery status, or a delayed order, please contact Lixamart at lixamart4u@gmail.com or +92 334 5622215. Our team will be happy to assist you.